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Carpet Tiles - Frequently Asked Questions

Do I need to stick the tiles down?

Tiles don’t necessarily need to be stuck down in small areas, but if you use Ze-tack tackifier it will hold the tiles in place and make fitting easier. In a large area it is not necessary to cover the entire floor with tackifier but can be done in grid formation. Areas around doors, stairs etc should have full coverage of tackifier.

Can I get more of the same tiles if necessary?

Our “regular ranges” are all repeatable tiles which you will be able to get more of the same, however, there may be a slight difference in shade with different production batches.

What is the delivery time?

We carry a large stock of tiles in our warehouse and aim to despatch all orders received before 12 noon on the same day. Delivery is usually 2 to 3 days.

Can I return unused tiles?

Yes you can return tiles which have been unused, provided the box is unopened. All returns may be subject to a 10% handling charge.

How much is delivery on returns?

Cost of returns is the customer’s responsibility. In most cases we are able to organise transport of returns.

How much is delivery?

Delivery to all UK mainland addresses and Ireland on all orders over 20 boxes is free of charge, orders under 20 boxes is charged at £5 per box with a maximum charge is £30. Please contact us for delivery outside mainland areas.

Where can deliveries be made to?

We can deliver worldwide.

Do I have to pay VAT?

VAT is charged on all orders (including delivery charges) delivered within the UK. Deliveries to other European countries is usually exempt of VAT providing we receive a valid VAT registration number.

How many tiles do I need?

Please see our carpet tile calculator

How many tiles are in a box?

Tiles are all boxed in 20 tiles per box.

What is the tile thickness?

Tile thickness varies in each range, normally 6 – 7mm, however, the tile thickness does not impact on the wear of the tiles. The pile weight and wear classification is more important when judging the quality of the tile.

What is the “Wear Classification”?

All floorcoverings are given a European wear classification number.
The most common ones for carpet or carpet tiles is as follows:-
Class 21 Moderate Domestic Use
Class 22 General Domestic Use
Class 23 Heavy Domestic Use
Class 31 Moderate Commercial Use
Class 32 General Commercial Use
Class 33 Heavy Commercial Use
All our products show the classification number in the product description.

What is the difference in Nylon and Polypropylene?

Carpet tiles made with Nylon yarn are generally a harder wearing product than those made with Polypropylene yarn.

Are Carpet Tiles suitable for use with caster Chairs?

Our carpet tiles are all tested for use with caster chairs. Each range will give a caster chair rating, either, Continuous Use Or Occasional Use

Do you sell second quality tiles?

Unlike other carpet tile sites, we do NOT sell second quality tiles. We have a large stock of clearance lines which are either discontinued products or small quantity end of lines, thus the high discount.

Are the tiles guaranteed?

Yes, all of our tiles are guaranteed. Nylon tiles and those that achieve a Class 33 wear classification are guaranteed for 10 years and lower classifications are guaranteed for 5 years. However, expected lifespan is much more.

Is your price ever beaten?

We guarantee our prices will not be beaten on a like for like product. We buy in bulk and therefore we are able to offer incredible value for money by passing on the savings to our customers.

What are the benefits of carpet tiles?

  • Easier installation than standard rolled carpet. ...
  • You can install carpet tiles right over many floor types, including wood and tile.
  • Easier cleaning and care. ...
  • Carpet tiles allow for freedom with design, allowing you to give more depth and texture to a room.

Are Carpet Tiles Cheaper?

Carpet tiles can be less expensive. Carpet tiles can be less expensive than other carpet options, if you are doing the installation yourself. You'll save on labor, delivery and carpet cushion. They are also significantly less expensive than hard surfaces (while adding some warmth and color to your room).